Refund & Cancellation Policy
We want this to be simple and fair. FreshLeads delivers digital business data that is unlocked instantly when you claim a lead, so our policy is built around cancel anytime plus a replacement guarantee rather than open-ended refunds on data you have already received.
Cancelling your subscription
- You can cancel at any time — there is no minimum term and no cancellation fee.
- Cancel from the billing portal link in your payment receipt, or email us (see Contact) and we will cancel it for you within one business day.
- Cancellation stops all future billing. Your access continues until the end of the period you have already paid for.
- Leads you have already claimed remain yours permanently, including after cancellation.
Refunds
7-day goodwill refund. If you subscribe and decide within 7 days that the Service isn't right for you, email us and we will refund that payment in full — provided you have claimed no more than 5 leads. No argument, no retention script.
After the 7-day window, or once more than 5 leads have been claimed, payments are non-refundable. The reason is straightforward: a claimed lead is delivered data that we cannot take back, and claiming it permanently consumes one of only three exclusivity slots for that lead — which removes it from availability for other customers.
We do not provide partial or pro-rata refunds for unused claims or for the remainder of a billing period after cancellation.
Replacement guarantee (instead of refunds)
If the data doesn't perform as promised, we replace it rather than making you argue about a refund:
- Hard bounce: if a claimed lead's contact address hard-bounces on first use, report it within 30 days and we replace the lead free, or restore the claim to your balance.
- Wrong fit: if a lead is clearly outside the niche or geography you selected, report it within 30 days and we replace it.
- Duplicate: if we supply you a lead you had already claimed, we replace it and correct our exclusion log.
To claim any of these, email us the lead's company name and what went wrong. We don't require bounce logs or screenshots.
Failed payments
If a renewal payment fails, we retry over several days and email you. Access is paused, not deleted, while a payment is outstanding. If it remains unpaid, the subscription is cancelled and previously claimed leads remain yours.
Exceptional circumstances
If something goes genuinely wrong — an extended outage, a billing error on our side, a duplicate charge — contact us and we will make it right, including refunding beyond this policy where that is the fair outcome.
How to reach us
All refund and cancellation requests: see our contact page. We reply within one business day.